Frequently asked questions
FAQS
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, UPI, RuPay, PayPal, and most major cards.
How long does shipping take?
How long does shipping take?
Standard orders arrive within 7–10 business days. You’ll receive tracking once it ships.
Do you ship internationally?
Do you ship internationally?
Shipping availability depends on the product and destination. Please check the product page or contact us before placing an international order.
What’s your return policy?
What’s your return policy?
We offer 14-day hassle-free returns. Products must be unused and in original packaging.
How can I track my order?
How can I track my order?
Use our Track Order page — just enter your order number and email.
Do you restock sold-out items?
Do you restock sold-out items?
Yes! Popular products are restocked regularly. Join our newsletter to get notified.
Can I cancel or edit my order after placing it?
Can I cancel or edit my order after placing it?
Orders can only be modified or canceled within 6 hours of placement.
What if my item arrives damaged?
What if my item arrives damaged?
Contact us within 48 hours with photos, and we’ll arrange a replacement.
Is my payment information secure?
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure gateways.,k
How can I reach your customer service?
How can I reach your customer service?
Email us anytime at support@urbanmartshop.com — we typically reply within 24 hours